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Shipping & Returns

Delivery Time

1. Pre-paid Orders

The standard delivery time varies between 2-6 working days for items which are stocked at our warehouse in Bangalore, and 10-15 working days for items which are imported as per demand from the US or Europe.  You will be informed about the exact delivery time for your product after placing your order.

Express Shipping is only available for certain PIN codes and only for products which are stocked at our warehouse. If you have pre-paid for Express Shipping and it is not available, we will automatically refund you the amount for Express Shipping.

2. COD (Cash on Delivery) Orders

Depending on the courier service availability for your PIN code, the delivery time for COD orders varies between 2-15 working days for items which are stocked at our warehouse in Bangalore, and 12-20 working days for items which are imported as per demand from the US or Europe. You will be informed about the exact delivery time for your product after placing your order.

Express Shipping is only available for certain PIN codes and only for products which are stocked at our warehouse. If you have pre-paid for Express Shipping and it is not available, we will automatically refund you the amount for Express Shipping.

Returns

You can return products within 15 days of receipt for a refund or to exchange for a different size or color. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. All goods will be inspected on return. The following items are non returnable unless in their sealed, original packaging and unused:

  • Toys

  • Condoms

  • Lubricants

  • Massage oils

  • Goods that by reason of their nature can’t be returned - (Items such as underwear, where the ’hygiene patch’ has been removed, or cosmetics where the seal has been broken).

It’s very important that when you return an item, you include the invoice that was sent with your order. Please specify the items you want to return or exchange, and please give us your bank details so that we can process your refund if applicable. Without these details unfortunately we won’t be able to process your request.

Please allow 5 -15 working days for the funds to show in your account. In the unlikely event that we are unable to provide a replacement, of course we will automatically refund you and let you know via email. 

Please send your returns to our warehouse address:

LT Digital Pvt. Ltd., 46 Hutchins Road, Ground Floor, St. Thomas Town, 560084 Bangalore

Please note that the shipping cost will only be refunded if the item is faulty or damaged. 

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